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Order Procedure
Use the appropriate order form for each item, ticket, memory book, napkin,
royal sash, or ribbons for stuffed animals. Fill out the payment order
sheet with the totals of all your order sheets. These order forms are
available as a
Word file (http://www.proms.net/order.doc),
or an Adobe Acrobat file (http://www.proms.net/order.pdf).
If you are ordering by mail:
Fill out the order sheets and print them out. Be sure to include your
email address so we will be able to keep you informed on the status of
your order.
Send your order in with your check if you want to take advantage of our
free ground shipping within continental US.
Send to: proms.net
2394 Seneca Street
Buffalo NY 14210-2650
We do ship COD or from a purchase order confirmed by your school. Fill out
the appropriate information on the payment order sheet.
Original artwork for the memory book, ticket, napkin or ribbons must be
black on white, any size (we will reduce to fit), and must be included
with your order.
Usually within a day, we will have a proof of your order that we will FAX
to you.
We are turning orders around in 7 in house
days for imprinted items - 1 day for Sashes.
Once we get your confirmation and/or corrections on the proof, we will
start the production of your items and will be able to give you a shipping
date.
When your items are shipped, we will send you an email confirming the
shipping date and the carrier.
If you are ordering by email:
Due to a large volume of spam - we are unable to take orders by email.
If you choose to have your order shipped COD or through a school purchase
order, print out and FAX (716-824-5186) or mail (proms.net, 2390 Seneca
Street, Buffalo NY 14210-2650) only the signed payment order sheet, so
that we may confirm the order.
If you are using artwork for the memory book, ticket, napkin, or ribbons,
it must be black on white and this must be scanned in as a jpg at 300 dpi
and attached to your email. If you are unable to scan, you will have to
mail in the original.
When we receive your order we will send an email to confirm the receipt.
When we receive your check and/or FAX or mail authorization, we will
confirm that and begin your order. At this time we may ask for some
clarification if we have a question on any part of your order.
Sales Terms: We will ship open
account to any school providing the order is authorized by an advisor or
the principal and we have a hard copy of the Payment Order Form
Open Account Terms: Payment due 30
days from date of invoice. A 1 1/2% monthly charge (18% annual rate) will
be added to past due accounts. A service charge of $ 15 will be charged on
any returned check.
Shipping: All merchandise should be
opened and inspected as soon as it arrives. Shortages or items that have
been damaged in shipping should be reported immediately to Customer
Service at 716-823-9123.
Shipping Charges: Actual shipping,
and handling costs will be added to your invoice. If a check (free
shipping does not apply with COD or Open Account) accompanies the order,
we will pay all ground transportation charges within the continental
United States.
Returns: Returns are subject to a 15%
restocking charge. Personalized items cannot be returned.
Submitted Material: The submission of
any order constitutes a representation and guarantee by the individual or
entity submitting the order that such individual or entity is the owner of
all trademarks or copyrighted material contained therein or has obtained
any required consents or authorizations from the owner(s} to print such
material.
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